Questions & Answers

In this section we have tried to answer the most common questions of our clients. Read them carefully – perhaps you will find the answer to your question here.

If you have not found an answer to your question, please fill in the form on the right side of this page. We’ll be sure to answer you, either by phone or by email.

How do I order flower delivery?

Choose a bouquet or arrangement on theflow.la, add any gift you like, then enter the sender and recipient details and pick a payment method. You can also order by phone at (323) 800-8421 or through the online consultant, and our florist will help you choose.

How do I know if my order has been delivered?

As soon as the courier delivers the flowers, we send you an SMS and an email with a photo of the delivered bouquet. You also always get a link to track your delivery in real time, by text message (or by email if your phone number is outside the US).

Is anonymous delivery possible?

Yes. The card is unsigned unless you add your name to the message, and if you check “Send anonymously” at checkout, we won’t share your name or phone number with the recipient.

Can I cancel or change my order?

You can request changes to the delivery details, the card message or the bouquet within 12 hours of placing the order. You can cancel free of charge with a full refund within 7 days of placing the order, as long as it is before the scheduled delivery date. Same-day orders are prepared immediately and cannot be cancelled, changed or refunded. Full terms: cancellation and refund policy.

Will the bouquet match the photo on the site?

Every photo on the site is our florists’ own work. Individual stems may be swapped for what is freshest that day, but the composition and the look stay the same. If a bouquet would look noticeably different, we contact you first.

Can I order a bouquet that isn't on the site?

Yes. Send us your wishes or a photo of the bouquet you have in mind, and our florists will recreate it.

Can I see a photo of my order before delivery?

Yes, on request: just ask in the order note or message us, and we send you a photo before the bouquet leaves the studio. After delivery we always send a photo of the delivered bouquet, and you get a link to track your delivery in real time.

Can I add a note to the bouquet?

Yes, and it is free. Type your message at checkout, in any language, and it arrives in a sealed envelope with the bouquet.

Do you offer same-day flower delivery?

Yes, seven days a week. Order by 12 PM (some bouquets until 3 PM) and choose a window: 11 AM – 3 PM, 3 PM – 7 PM or 6 PM – 9 PM; most same-day orders arrive within 1–3 hours. For tomorrow or any later date we also deliver from 6 AM or until 11 PM. More on the delivery page.

What if the recipient is not home?

Leave the recipient’s phone number with the order. Our courier calls without saying what the delivery is, so the surprise is kept, and in apartment buildings we can leave the bouquet with the concierge and send you a photo. If nobody is there and no place was agreed, a repeat delivery or a delivery to another address is charged.

What happens if the delivery address is wrong?

If a delivery fails because the address was incorrect or incomplete, a $30 redelivery fee applies.